Ask "Why?" five times to get past the symptom and reach the real root cause.
How it works: Take your complaint. Ask WHY that's happening. Take the answer. Ask WHY again. Repeat 5 times. Each "why" goes deeper. The real problem is almost always at Why 4 or 5.
WHY 1
Why does this happen? — the immediate cause
WHY 2
Why does THAT happen? — go one level deeper
WHY 3
Why does THAT happen? — you're getting closer…
WHY 4
Why does THAT happen? — most teams find the root around here
WHY 5
Why does THAT happen? — push to the deepest level
Bring this forward to your Wanted Poster and your ideation phase.